This training session is designed to help child care providers develop the skills necessary to navigate difficult conversations with families and enforce policies effectively. Participants will learn essential communication strategies, understand the importance of empathy and clarity. The session aims to build confidence and competence in maintaining a professional and supportive environment while upholding the policies that ensure the safety and well-being of children.

Target Audience: D, FG, SA
Trainer: Allison Wojciechowski
Component Areas:
OCFS: 3
CBK: 6, 7
CDA: M
Fee: Free

*Once registered, the Zoom link will be emailed to you.